CUSTOMER INFORMATION

Prescription Help

Last updated: October 20, 2026

To make your glasses we need a current prescription from a licensed optometrist or ophthalmologist. We do not provide eye exams.

What we need

How to give us your prescription

During checkout you can type your prescription into the form and, if you like, upload a clear photo or scan of it (PDF, JPG or PNG, up to 4 MB). Uploaded files are stored privately.

If you do not have your prescription to hand, you can choose to provide it after ordering. Email a photo or scan to kzdknss@gmail.com with your order number, and we will start once we have it.

Which lenses should I choose?

See our Lens Guide for an explanation of single vision, progressive and bifocal lenses, and of the lens coatings we offer.

A few tips

Need help?

Email kzdknss@gmail.com or call 604-765-0400, Monday to Friday, 9 am – 5 pm Pacific.